Privacy Policy
Couturo Fashion is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you fare with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.
We have published this notice to help you understand
• how and why Couturo Fashion collects information from you
• who we share your information with, why and on what basis and
• what your rights are.
If we make changes to this notice we will notify you by updating it on our website. Couturo Fashion will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Couturo Fashion determines the purposes and way in which any personal data are, or will be, processed.
Should you need to contact us please write to us quoting Security and Privacy Enquiry.
This privacy notice was last updated on 25th May 2018.
What information we collect when you register and why?
When you buy goods from us, you are entering into a contract with us. You will need to set up a Couturo Fashion Account before ordering from us, so we can set this up we will ask you to provide some personal information such as;
• full name
• address/delivery address
• contact phone number, and
• email address.
When you send us a message you will be asked to provide some personal information such as:
• name
• email address
• contact phone number
The above details will help us to answer your queries in a most appropriate way In order to undertake website personalisation, we will also gather information about the devices you use to access our sites (desktop and mobile), and this may include IP address. For further information on our use of cookies and tracking please see our Cookie Notice.
How do we use your information?
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
• Contract – your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you your order.
• Legitimate Interests – this means the interests of Couturo in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.
• Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.
Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.
Who we share your information with and why
Couturo Fashion works with a number of trusted suppliers, agencies and businesses in order to provide you the high quality goods and services you expect from us.
Some examples of the categories of third parties with whom we share your data are:
– Delivery Partners
In order for you to receive your goods, Couturo Fashion works with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.
– IT Companies
Couturo works with business who support our website and other business systems.
– Marketing Companies
We work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.
Your Rights
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.
For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.
How long we keep your information
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.
We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:
• the law requires us to hold your personal information for a longer period, or delete it sooner;
• you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
• we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
• in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.
What are your rights
You are entitled to request the following from Couturo Fashion, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk
• Right of access –to request access to your personal information and information about how we process it
• Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
• Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased.
• Right to restriction of processing – to restrict processing of your personal information
• Right to data portability – to electronically move, copy or transfer your personal information in a standard form
• Right to object – to object to processing of your personal information
• Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling
If you have any general questions about your rights or want to exercise your rights please contact contact us.
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.